Hi All,
First off, it is great to see a good A7/A10 forum with lots of members!
Lee (Coater87) asked us to take a look at this discussion on his fork shroud issues so we thought it best to respond on here and I will do my best to answer any other questions which have been raised
As mentioned to Lee by email, this is not an issue we have encountered before, but as also mentioned, that doesn?t mean that there cannot be a first time. I see that another user of this forum has had an issue with fitting, however if we are not told, we cannot improve the items. We do test items, but to test every single item we are sending is not viable. We stock over 30,000 lines! These fork shrouds are made in England, and we actually have a new batch on order, we are now down to the last set. The previous 48 pairs of this batch have sold without any REPORTED issues. As a user stated earlier in this thread, these bikes are 60 plus years old, many bikes have had parts replaced etc over the years and so in some situations, a part which fits straight on to one bike, will not fit another. I am not saying that this is the case with these brackets but it is a challenge which we sometimes face. +99% of our orders are without any issue
We have taken the time to loosely assemble the brackets to a yoke and headlamp. Photos attached. We have also used the spacers which we believe should be fitted and the headlamp mounts perfectly.The Lucas part numbers are as follows:
LU112201 Bolt
LU137141 Spacer (not available so we use 68-5108)
The above is taken from a Lucas catalogue and the above are shown as included with the headlamp, hence not in the BSA parts book. We do have some of these genuine headlamp brackets which have a spacer welded into the bracket, but also others which don?t. There are no changes to part numbers though.
I understand that these things are often urgent, due to the restoration job being in progress, however when we are asked to investigate an issue; looking over photos, measurements and pulling items off the shelves to test and measure, it does take time. Lee, you emailed us on Friday 5th, and then complained publically on this forum on Sunday 7th that we didn?t get back to you, I think that this is unfair. We do not work 24 hours a day, 7 days a week, although we do attempt to respond to all enquiries as quickly as possible.
I also stated that you could return the items to us for our investigation, if the item is faulty then we would refund on this. I am unsure as to how else we can resolve the issue?
Shipping charges; you mention that you paid a significant amount to us for shipping these items. Our shipping prices are lower now than they have been for 15 maybe 20 years, due mainly to the amount of parts which we ship overseas. It is now generally cheaper for a USA customer to purchase from us than it is for a UK customer due to lack of taxes.
We work very hard to source parts which are unavailable elsewhere, whether it be finding NOS items, or manufacturing items in the UK. Unfortunately it is often very difficult to get items made in the small batches required for our niche to the quality and price required. We are enthusiasts, and want to keep as many of these bikes on the road as possible and we do try our best to get things right wherever possible! It is the nature of these bikes that some items don?t fit without some form of fettling, but that is all part of the fun isn?t it?
Again, I am unsure on how you want us to resolve this?
Regards,
Danny